Con un sólido legado de cerca de 150 años, lideramos el camino para reimaginar y mejorar la vida todos los días. En la actualidad y para las generaciones del futuro. A través de nuestras marcas y tecnologías innovadoras y sostenibles, y gracias a nuestros equipos internacionales. Henkel ocupa posiciones de liderazgo tanto en negocios industriales como de consumo: nuestra cartera incluye productos para el cuidado del cabello, detergentes para ropa, suavizantes, así como adhesivos, selladores y recubrimientos funcionales.
Customer Service Support Specialist (Latin America)
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About this Position
As a Customer Service Support Specialist, you will play a crucial role to ensure smooth and efficient order entry processing, customer purchase order management, and order tracking, ultimately enhancing the overall customer experience. Your work directly impacts the company's mission by providing essential support to our customers and maintaining strong relationships with business partners. Within our dynamic and supportive team environment, you will have the opportunity to engage in team projects, receive guidance and mentorship, and contribute to a culture of continuous learning and development. What you'll do offers a balance between structured tasks and opportunities for creativity and innovation, making it an exciting and rewarding position for individuals who are passionate about delivering excellent customer service and driving process improvements. Join us in shaping the future of customer service excellence and making a meaningful impact within our organization.
What you´ll do
- Execute day to day activities related to LATAM Customer Service operations in the area of HCB - Order Entry Processing and Management, Customer Purchase Order Entry, Status of Order, Order Tracking, and Deductions & other Debit/Credit Note creation activities
- Process claim requests and manage disputes, including the creation, editing, and processing of credit and
debit notes, depending on the case requirements - Generate and maintain Sales and Order Management reports for the Business Unit (BU)
- Ensure accurate transfer of documents from designated platforms to enable the creation and modification of
entry orders using the appropriate business tools - Enter, validate, track, and upload electronic invoices to specific customer web portals
- Contribute to process improvements by proposing enhancements, updating process documentation, and
identifying opportunities for automation and optimization across the workflow - Apply the Quality Management System in accordance with the ISO 9001:2015 standard in daily activities, while
identifying and supporting continuous improvement initiatives
debit notes, depending on the case requirements
entry orders using the appropriate business tools
identifying opportunities for automation and optimization across the workflow
identifying and supporting continuous improvement initiatives
What makes you a good fit
- Bachelor's Degree in Business Management/ Administration, but other relevant courses may still be considered
- Preferably with a minimum of one (1) year related work experience in an Industrial Business-to-Business (B2B) role; Background from a Shared Service or Multinational Working Environment is an advantage
- Knowledge in Microsoft Office (Outlook, Excel, Word, and PowerPoint) is required; SAP is highly preferred
- Having a background in Continuous Improvement (e.g. Lean Six Sigma) and in any of the following digital skills (VBA Macros, SAP scripting, Power BI, Python) is an advantage
- Excellent command of both spoken and written English; Must be a team player, detail-oriented, and have strong administrative skills
- Amenable to work on a night shift schedule (10:00 PM – 7:00 AM), following LATAM holidays, and report on a hybrid work set-up in Ayala Avenue, Makati
- Fresh graduates are welcome to apply
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26092096
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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