Con un sólido legado de cerca de 150 años, lideramos el camino para reimaginar y mejorar la vida todos los días. En la actualidad y para las generaciones del futuro. A través de nuestras marcas y tecnologías innovadoras y sostenibles, y gracias a nuestros equipos internacionales. Henkel ocupa posiciones de liderazgo tanto en negocios industriales como de consumo: nuestra cartera incluye productos para el cuidado del cabello, detergentes para ropa, suavizantes, así como adhesivos, selladores y recubrimientos funcionales.
APAC Regional CQ manager
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About this position
About this Position
- The purpose of this position is to support regional business team to better manage customer satisfaction and their increasing requirements. This position will work closely with key account managers to capture customer requirements and cascade their requirement for relevant sales and functions for execution, including CCMS (customer complaint management system) management and reduction driven.
What you´ll do
- Organize and collaborate business and AO sites to drive customer satisfaction improvement for APAC key accounts and perform continuous improvement program aligned with global strategy.
- Interact with global key accounts and stakeholders to troubleshoot customer complaints and issues and lead preventive action program to achieve continuous quality improvement.
- Visit customer sites regularly to understand customer expectations and comfort customers by providing professional solutions.
- Be involved as required training for customer satisfactions standard to sales and Henkel sites.
- Collaborate function team to roll out global relevant projects in APAC as one of key role player.
What makes you a good fit
- Bachelor degree of Chemical or Engineering, master degree as a plus.
- IATF16949 internal auditor, six sigma green belt certified, black belt as a plus.
- English oral and written smoothly.
- A solid experience of 5+ years working experience in quality management within Chemical, automotive or electronics industry, customer interface experience focus.
- Knowing well related to IATF16949 , VDA 6.3, SPC, PPAP, FMEA etc.
- 3+ years leadership experience, especially regional role.
- Strong ability in planning and executing, positive attitude to take challenge.
- Good English oral and written skill.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Group Insurance Scheme
- Annual Physical Examination
- Flexible Benefits cover for dependents
- Company Products Discount
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26093125
Job Locations: China, Shanghai, Shanghai
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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