Con un sólido legado de cerca de 150 años, lideramos el camino para reimaginar y mejorar la vida todos los días. En la actualidad y para las generaciones del futuro. A través de nuestras marcas y tecnologías innovadoras y sostenibles, y gracias a nuestros equipos internacionales. Henkel ocupa posiciones de liderazgo tanto en negocios industriales como de consumo: nuestra cartera incluye productos para el cuidado del cabello, detergentes para ropa, suavizantes, así como adhesivos, selladores y recubrimientos funcionales.
Global System User Support
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About this Position
The Global System User Support role plays a key part in keeping Henkel’s innovation engine running smoothly. By ensuring reliable access, data accuracy, and day-to-day stability of the Henkel Innovation Tool (HINT), this position helps teams around the world collaborate effectively and move innovation projects forward with confidence. You will be part of a collaborative Global Business Services environment, working closely with colleagues, business stakeholders, and process owners across regions. The role combines structured system administration with hands-on user support, offering exposure to global processes, continuous improvement initiatives, and change management efforts impacting a critical enterprise tool. It’s well suited for someone who enjoys problem-solving, working across functions, and contributing behind the scenes to outcomes that matter at a global scale.
What you´ll do
- Creation, update, removal, and maintenance of user’s accesses for Access Management within Henkel Innovation Tool (HINT), a global project management tool
- Basic configuration, technical bugs fixing, and troubleshooting within HINT (entering, updating, correcting data)
- Communication with system developers if necessary
- System administration and monthly report preparation related to processed tickets and runtimes
- Supporting project or change management impacting HINT and collaborating with GBS colleagues, business stakeholders, and process owners for specific requirements/requests
What makes you a good fit
- Bachelor's Degree in any field; Preferably with IT background course
- Minimum of 3 (three) years of related work experience in Customer Service/Technical Support from shared services/BPO industry
- Knowledge in Henkel Innovation Tool or similar project management tools in the manufacturing industry
- Knowledge in Microsoft Office (Outlook, Word, Excel, and PowerPoint); Preferably with experience in project coordination, technical troubleshooting, SAP MM (Materials Management), VBA, and Power BI
- Customer oriented, team player, time management, analytical, attention to details, stakeholder management and excellent communication skills
- Experience in process or tool improvement and issue resolution
- Amenable to work on a mid-shift schedule (1:00PM to 10:00 PM) or (3:00 PM to 12:00 MN), and report on a hybrid work set-up in Ayala Avenue, Makati
- Willing to work during Philippine holidays as part of a skeletal workforce arrangement
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26095072
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
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