Global Quality Key Account Manager - Aerospace

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

• Act as the Key Contact to the Global Business Manager and Customer Contacts to give and receive feedback on performance, align on improvement needs, and agree on priorities.
• Drive corrective & preventive actions plan globally, close gaps to quality requirements of Key Accounts.
• Ensure an understanding of Quality requirements of Key Accounts globally.
• Develop Henkel Quality capabilities and competencies to meet customer Key Account expectations.
• Establish and manage reporting/tracking systems to create visibility to performance against key leading and lagging indicators.
• Develop & maintain contact with customer representatives to foster a collaborative relationship for all Quality topics.
• Assume direct ownership of critical customer dissatisfaction issues impacting Key Accounts.
• Lead the cross functional teams and customer facing teams in the communication and resolution process.
• Work in collaboration with all stakeholders to identify and share best practices.

YOUR SKILLS

• 10+ years total professional experience in Aerospace field, with 2+ years in a quality and/or customer facing role
• Excellent analytical and problem solving skills.
• Expert level certifications for problem solving methodologies utilizing PDCA, such as A3, 8D, or Six Sigma preferred Applied knowledge of LEAN principles and tools
• Understanding of and practical experience with aerospace related ISO standards (9001, 9100, NADCAP, etc.)
• Excellent team leadership, project management, and organizational skills
• Demonstrated passion and effectiveness in driving cultural transformation through coaching and engaging with people to drive continuous improvement and better customer experience(s).
• Proficient in the use of SAP or other similar ERP systems, with particular knowledge of the Quality Module is preferred
• Willingness to have flexible work hours in order to frequently interface with key contacts in other geographical regions worldwide
• Ability to travel globally up to 30%