Technical Service Engineer - Printed Electronics ‏(d/f/m)

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

• Give in-depth, hands on customer support to select products, solve technical problems, improve process efficiency and overall quality, based on substantial field experience
  
• Carry out and/or manage internal or external on-part application evaluations
  
• Support resolution of quality problems, understand customer production processes and be effective in auditing and surveying customer plant applications of Henkel products
  
• Accountable for finding root cause of customer issues and their successful resolution
  
• Work together effectively and efficiently with Product Development (PD) by evaluating the performance of new products in the lab, developing new product application parameters, supporting customer trial or beta site development, and assisting in determining the criteria for new products prior to development
  
• Assist PD by developing test procedures for the characterization of new products, as to ensure adequate (reproducible, repeatable, robust) and relevant (for customers’ use) quality control measures
  
• Ensure proper Application Technology research by acquiring new insights in printing technologies
  
• Communicate and work globally with other parts of Henkel to ensure that latest and best information is available in support of customers
  
• Support key events (exhibitions, conferences, and seminars) by preparation of demonstrators and own participation
  
• Ensure all work is done in line with ISO standards 

YOUR SKILLS

• University level education degree in (Chemical) Engineering
  
• Hands on experience with print technologies (screen, flexo, gravure and digital) as well as in-depth knowledge of printed electronics materials, applications and printing methods 
  
• Experience within the electronics industry in a technical service or manufacturing role is an advantage
  
• Ability and interest to keep abreast of the latest developments in printing industry
  
• Excellent analytical skills to interpret results and draw conclusions from data gathering and make recommendations including identification of new product, application or formulation opportunities
  
• Ability to work on several tasks simultaneously as well as prioritizing project plans to deliver results and manage concurrent project
  
• Proven problem solving skills (in technical environment)
  
• Prepare and conduct effective presentations and technical proposals to customers, internal and external conferences, trade shows and industry association meetings
  
• Good communication and team working skills, able to work in an international working environment
  
• Willingness to travel (>25 % of time) throughout Europe and occasionally globally to customer and other events 

The location is flexible in Europe as it is a field based role.